Refund Policy and Cancellation Process

If you wish to cancel any of the financial services or products purchased from [Your Fintech Company Name] (hereinafter referred to as "We" or "Our"), please follow the process outlined below to ensure that your cancellation request is properly processed. We will provide a refund only when the cancellation request is made within the specified time frame. If the cancellation request is not made within the required time, you will not be eligible for a refund.

Main Refund Terms

If you request a cancellation within the given time frame, you will be entitled to a full refund as per our terms and conditions.

Billing Policy

For services subscribed to for 1 year or more: You must submit the cancellation request within 15 days from the date of the transaction.
For services subscribed to for less than 12 months: You must submit the cancellation request within 48 hours from the date of the transaction.

Right Date of Transaction

The date of the transaction refers to the date on which you purchase or renew a service or financial product. The transaction date is considered the official start of the subscription or service, and refund policies will apply as per our terms and agreements. We reserve the right to cancel any financial service or product at any time, and in such cases, refunds will be processed according to our policy.

Local Considerations

You must submit your cancellation request through our official support portal or via a support ticket.
The request must be submitted from your registered email address.
The cancellation request should clearly specify the service or product you wish to cancel, including any account or transaction details related to the service.

15-Day Money-Back Guarantee (Refund Policy)

We offer a 15-day money-back guarantee to all new customers for specific financial services or products (excluding premium investment options and long-term financial products). To request a refund, the request must be made in writing within the 15-day period.

New Customer Definition

A new customer is someone who has not previously subscribed to any of Sabgharpe.com financial services or products. If you have already used our services or products before, you will not be eligible for the refund policy.

Important Considerations

Eligibility for Refund: If you’ve consumed any benefits or services (such as exceeding transaction limits or using premium features) within the first 15 days, you may no longer be eligible for a refund.
Refund Process: If eligible, the refund will be processed to your original payment method within 5 business days.

Exclusions

Please note that certain services, such as premium investment products, long-term financial plans, and any VPS-based or cloud-based financial platforms, are excluded from this refund policy. We reserve the right to deny refund requests for these services.